RE: [EnergyPlus_Support] Web IDF file generator

It is unlikely that you are doing something wrong. EEFG has been having a bad week and it is affecting others as well. That service has no direct financial support, so please be patience while technical staff find the extra time to work on it.

From: EnergyPlus_Support@xxxxxxxxxxxxxxx [mailto:EnergyPlus_Support@xxxxxxxxxxxxxxx] On Behalf Of L
Sent: Thursday, January 27, 2011 12:40 PM
To: EnergyPlus_Support@xxxxxxxxxxxxxxx
Subject: RE: [EnergyPlus_Support] Web IDF file generator

I have submitted several forms since last Friday, probably 8. I still have not received anything via email. This is the first time I am trying to use the file generator, so I am not sure whether I am doing anything wrong. Does anyone have any suggestions? Thanks, Len

--- On Mon, 1/24/11, Jackson, Alan <ajackson@xxxxxxxxxxxxxxxxx> wrote:

From: Jackson, Alan <ajackson@xxxxxxxxxxxxxxxxx>
Subject: RE: [EnergyPlus_Support] Web IDF file generator
To: EnergyPlus_Support@xxxxxxxxxxxxxxx
Received: Monday, January 24, 2011, 1:43 PM

Linda,

Everything looks like its back up and running. I appreciate the help.

Thanks

Alan Jackson, LEED AP
KlingStubbins

From: EnergyPlus_Support@xxxxxxxxxxxxxxx [mailto:EnergyPlus_Support@xxxxxxxxxxxxxxx] On Behalf Of Linda Lawrie
Sent: Monday, January 24, 2011 2:34 PM
To: EnergyPlus_Support@xxxxxxxxxxxxxxx
Subject: RE: [EnergyPlus_Support] Web IDF file generator

It's not that -- I think it gets "stuck" and no one has it on their plate to check it every day.

i.e., the server is going -- it just gets internet bogged or some other kind of bogged.

At 12:14 PM 1/24/2011, Jackson, Alan wrote:

Linda

Thanks. This is such a priceless service for us at times, I wish we could run it locally.

I would personally supply the generator to keep that server running. ;)

Alan Jackson, LEED AP

KlingStubbins

From: EnergyPlus_Support@xxxxxxxxxxxxxxx [ mailto:EnergyPlus_Support@xxxxxxxxxxxxxxx] On Behalf Of Linda Lawrie
Sent: Monday, January 24, 2011 1:57 PM
To: EnergyPlus_Support@xxxxxxxxxxxxxxx
Subject: Re: [EnergyPlus_Support] Web IDF file generator

Sometimes it needs to be kick started. I've sent a message to a person who can help.

At 11:45 AM 1/24/2011, Alan wrote:

I realize this group does not support this service, but can anyone confirm if the Energyplus File Generator site is functioning properly?

I have emailed support at ewi_support@xxxxxxxx, but have not heard back.

I am not receiving emailed results regardless of browser or email address I supply.

Thanks

Alan Jackson, LEED AP
KlingStubbins

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Primary EnergyPlus support is found at: http://energyplus.helpserve.com or send a message to energyplus-support@xxxxxxxx The primary EnergyPlus web site is found at: http://www.energyplus.gov The group web site is: http://groups.yahoo.com/group/EnergyPlus_Support/ Attachments are currently allowed but be mindful that not everyone has a high speed connection. Limit attachments to small files. EnergyPlus Documentation is searchable. Open EPlusMainMenu.pdf under the Documentation link and press the "search" button.

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