It is unlikely that you are doing something wrong. EEFG has been having a bad week and it is affecting others as well. That service has no direct financial support, so please be patience while technical staff find the extra time to work on it.
Primary EnergyPlus support is found at:
http://energyplus.helpserve.com or send a message to energyplus-support@xxxxxxxx
The primary EnergyPlus web site is found at:
The group web site is:
Attachments are currently allowed but be mindful that not everyone has a high speed connection. Limit attachments to small files.
EnergyPlus Documentation is searchable. Open EPlusMainMenu.pdf under the Documentation link and press the "search" button.
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