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[EnergyPlus_Support] File - IMPORTANT - EnergyPlus Support



Dear EnergyPlus Users:

EnergyPlus_Support@xxxxxxxxxxxxxxx is primarily a user-to-user
forum, with occasional input from the EnergyPlus development team.  

In order to better serve you, a helpdesk system has been set up for
managing EnergyPlus user support requests.  The helpdesk system
includes a download area, a knowledge base and troubleshooting area.  

To submit new support requests (tickets) or search the knowledge base,
please go to http://energyplus.helpserve.com

You may also submit new tickets and reply to tickets via e-mail at
EnergyPlus-Support@xxxxxxxx   This address has been linked to the
helpdesk since early May 2008.

Your message may also be forwarded to the helpdesk system, in which case
you will receive a separate login for that system.

Sincerely,

The EnergyPlus Team



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Primary EnergyPlus support is found at:
http://energyplus.helpserve.com or send a message to energyplus-support@xxxxxxxx

The primary EnergyPlus web site is found at:
http://www.energyplus.gov

The group web site is:
http://groups.yahoo.com/group/EnergyPlus_Support/

Attachments are currently allowed but be mindful that not everyone has a high speed connection.  Limit attachments to small files.

EnergyPlus Documentation is searchable.  Open EPlusMainMenu.pdf under the Documentation link and press the "search" button.

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