[Equest-users] FW: equest errors and settings

[David Griffin]

Kathryn,

It seems to me that you are not running eQuest in the correct "Compatibility Mode." Right click on your eQuest icon and select "Properties." Find the compatibility tab. Then, select your operating system. See attached for more information. Hope this helps.

Thanks,

David Griffin
Energy Analyst
ETC Group, LLC
801.278.1927 ext. 128
Cell 480.235.0899
Fax 801.486.0668
dgriffin at etcgrp.com<mailto:dgriffin at etcgrp.com>

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From: Kathryn Kerns [mailto:kathryn.kerns at bceengineers.com]
Sent: Wednesday, November 21, 2012 11:06 AM
To: equest-users at lists.onebuilding.org
Cc: Oleg Chernov; Nick Scherdnik
Subject: [Equest-users] FW: equest errors and settings


Everyone, we are still having errors on our troublesome PC running eQuest. We tried Robby's suggestion of turning on the Windows XP Service Pack 2 and the PC ran the eQuest model file several times successfully and then stopped. Does anyone have any ideas? We are stumped. The eQuest model file does run with eQuest 3.64 combined with Vista on other 64 bit PCs in our office, so as far as I can tell, the model files are fine.



Thanks in advance.



===============================================
On 11/12/2012 10:29 AM, Kathryn Kerns wrote:
Robby, you are correct! I changed the eQuest compatibility in the properties to Windows XP Service Pack and off it went. Thank you so much.




Kathryn Kerns

Systems Specialist

BCE Engineers, Inc.

| Ph: 253.922.0446 | Fx: 253.922.0896 |


________________________________
From: Robby Oylear [mailto:robbyoylear at gmail.com]
Sent: Monday, November 12, 2012 9:54 AM
To: Kathryn Kerns
Cc: equest-users at lists.onebuilding.org<mailto:equest-users at lists.onebuilding.org>; Oleg Chernov
Subject: Re: [Equest-users] FW: Equest 3.63B error on Nick's computer

I've received this error on Windows 7 machines.  It is fixed by right clicking on eQUEST, going to Compatibility tab, and running the program in Compatibility Mode for Windows XP Service Pack 3.  I assume Vista has a similar feature.

On Mon, Nov 12, 2012 at 8:10 AM, Kathryn Kerns <kathryn.kerns at bceengineers.com<mailto:kathryn.kerns at bceengineers.com>> wrote:
Everyone, we are having issues getting a particular eQuest Wizard model to run on a certain set of computers. We can run this model in eQuest 3.64 and 3.63b on other Vista 64 bit operating system computers in the office, so we are pretty sure it is not a Vista problem.  The attached file is a computer that successfully runs the eQuest Wizard model. The JPEG image shown below shows the specs for a computer that does not successfully runs the eQuest Wizard model in either 3.64 or 3.63b. Both computers use Vista and both are 64 bit operating systems. We have discovered that the error message occurs on another computer we have in the office with the same parameters as listed below. Does anybody know what is going on and how do we fix it? Waiting for eQuest 3.65 to maybe fix the problem is not a successful option.

Thanks.



Kathryn Kerns

Systems Specialist

BCE Engineers, Inc.

| Ph: 253.922.0446<tel:253.922.0446> | Fx: 253.922.0896<tel:253.922.0896> |



________________________________
From: Oleg Chernov
Sent: Friday, November 09, 2012 3:24 PM
To: Kathryn Kerns
Cc: Steve Butros
Subject: Equest 3.63B error on Nick's computer

Here is a summary.
I installed Equest 3.63b on Nick's computer and he still gets "an invalid argument encountered".
His computer specs below. I also installed Equest 3.63b on computer similar to Niks's (same specs) and I received same error  "an invalid argument encountered".
Thanks


[cid:image003.jpg at 01CDC7F5.0634C910]
Oleg Chernov
BCE Engineers, Inc.
| Ph: 253.922.0446<tel:253.922.0446> | Fx: 253.922.0896<tel:253.922.0896> |


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Kathryn Kerns

Systems Specialist

BCE Engineers, Inc.

| Ph: 253.922.0446 | Fx: 253.922.0896 |


________________________________
From: Nick Scherdnik
Sent: Wednesday, November 21, 2012 8:38 AM
To: Kathryn Kerns
Subject: equest errors and settings

Here are the two errors that come up when I try to open my equest file.  Also attached are the settings under properties that seemed to have fixed it earlier.


Thanks for the help.
Nick


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