This is really good idea and is highly
appreciated.
Could you please provide past knowledge
base level information in the new helpdesk? This does not have to
occur overnight, but it would be really valuable.
Charlie Curcija
From:
EnergyPlus_Support@xxxxxxxxxxxxxxx [mailto:EnergyPlus_Support@xxxxxxxxxxxxxxx]
Sent: Sunday, June 29, 2008 1:50
PM
To:
EnergyPlus_Support@xxxxxxxxxxxxxxx
Subject: [EnergyPlus_Support] File
- EnergyPlus Support
Dear EnergyPlus Users:
In order to better serve you, a helpdesk system has been set up for
managing EnergyPlus user support requests. The helpdesk system
includes a download area and a knowledge base (to be developed soon).
To submit new support requests (tickets) or search the knowledge base,
please go to http://energyplus.
You may also submit new tickets and reply to tickets via e-mail at
EnergyPlus-Support@
helpdesk since early May 2008.
EnergyPlus_Support@
with occasional input from the EnergyPlus development team.
** If you have an unresolved issue which was posted to the yahoo
group, please resubmit your request to EnergyPlus-Support@
Please include any replies to date and attach input files as needed.
Sincerely,
The EnergyPlus Team
The primary EnergyPlus web site is found at:
http://www.energyplus.gov
The group web site is:
http://groups.yahoo.com/group/EnergyPlus_Support/
Attachments are not allowed -- please post any files to the appropriate folder in the Files area of the Support Web Site.
EnergyPlus Documentation is searchable. Open EPlusMainMenu.pdf under the Documentation link and press the "search" button.
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