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[EnergyPlus_Support] x2 Energy Plus Support Ticket Questions
- To: EnergyPlus_Support@xxxxxxxxxxxxxxx
- Subject: [EnergyPlus_Support] x2 Energy Plus Support Ticket Questions
- From: "jeannieboef" <jeannieboef@xxxxxxxxx>
- Date: Sat, 08 Jan 2011 12:39:23 -0000
- Delivered-to: mailing list EnergyPlus_Support@xxxxxxxxxxxxxxx
- Delivery-date: Sat, 08 Jan 2011 05:39:37 -0700
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1) If I change a ticket status from closed back to open, does it get noticed or should I open it as a new ticket?
2) What response times are understood under the priority Low, Medium, High?
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