[EnergyPlus_Support] Re: x2 Energy Plus Support Ticket Questions

["Jean marais" <jeannieboef@xxxxxxxxx>]

3634 is my ticket number...but please don't work on the weekend unless it's a hobby or you're paid for it. Thanks.

--- In EnergyPlus_Support@xxxxxxxxxxxxxxx, "jeannieboef" <jeannieboef@...> wrote:
>
> 1) If I change a ticket status from closed back to open, does it get noticed or should I open it as a new ticket?
> 2) What response times are understood under the priority Low, Medium, High?
>




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