Re: [EnergyPlus_Support] E plus crashes immediately

[Linda Lawrie <linda@xxxxxxxxxxxxxx>]

Our standard reply for this is:

Is this the first file you have tried with V6? Are you on Windows? Did
you install to the default C:\EnergyPlus folder (there have been reports
of problems if install under Program Files). Which version of OS are you
using? You need to have full read and write access to the folder (and
folders beneath) for EnergyPlus to run. V6 creates a subfolder under the
folder where the example file is and copies some files there. Finally,
you might use the options menu of EP-Launch and select or deselect
"create batch file to run".

Another thing to possible avoid is using special character in path and/or
file names.

Is it possible you downloaded the 64 bit version but are on a 32 bit
machine?  Likewise, might you have an older processor on this system
and need to download the "EnergyPlus for older
processors"?

Bottom line is that the file does not crash here.

You will need to supply more information of the crash including turning
on "pause during simulation" and sending us the screen shot of
the command window where it crashes.

And, you need to send items like this to the helpdesk.

http://energyplus.helpserve.com

At 09:40 AM 9/19/2011, ckhalford wrote:
> Hi folks,
>
> I'm new to E plus and have been trying to run the Exercise 1A with no
> weather data as discussed in the Tutorial. I immediately get the message
> that E plus has crashed. I have tried running other example files and the
> same thing happens. I dont think that there are any error files
> generated.
>
> The version is 6.0.0023
>
> My PC is 
>
> Win 7 Enterprise 64 bit
> 4 Gb Ram
> Intel Xenon 2.67 GHz
>
> Thanks
>
>
>
> ------------------------------------
>
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Primary EnergyPlus support is found at:
http://energyplus.helpserve.com or send a message to energyplus-support@xxxxxxxx

The primary EnergyPlus web site is found at:
http://www.energyplus.gov

The group web site is:
http://groups.yahoo.com/group/EnergyPlus_Support/

Attachments are currently allowed but be mindful that not everyone has a high speed connection.  Limit attachments to small files.

EnergyPlus Documentation is searchable.  Open EPlusMainMenu.pdf under the Documentation link and press the "search" button.

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